References

[Alsop] S. Alsop, Have I told you lately that I hate Windows?, Fortune, July 5, 1999, pp. 177-178.
Available at (http://www.pathfinder.com/fortune/archive)

.
[Christensen] C. M. Christensen, The Innovator’s Dilemma: When New Technologies Cause Great
Firms to Fail, Harvard Business School Press, 1997.
[Gates] B. Gates, Why the PC will not die, Newsweek, May 31, 1999, p. 64. Available at
_(http://www.newsweek.com/nw-srv/printed/us/st/sc0122 1.htm
)
.
[Jaffe] B. Jaffe, So much software, so little time, PC Week, May 17, 1999, p. 84. Available at
􀀀http://www.zdnet.com/pcweek/stories/columns/0,4351,402631,00.html


.
[Lewis] P. H. Lewis, The once and future network: Wiring the home has come a long way
but has a way to go, pp. G1 and G7, and State of the art: Carrying Windows
around, in your pocket, pp. G1 and G3 in New York Times, July 15, 1999. Available
at 􀀀http://www.nytimes.com/library/tech/99/07/circuits/articles/15home.html


and at
􀀀http://www.nytimes.com/library/tech/99/07/circuits/articles/15pete.html


.
[Levy] S. Levy with J. Sandberg, J. Tanaka, and B. Stone, The new digital galaxy,
Newsweek, May 31, 1999, pp. 57-62. Available at 􀀀http://www.newsweek.com/nwsrv/
printed/us/st/sc0122 1.htm


.
[Moore] G. A. Moore, Crossing the Chasm: Marketing and Selling Mainstream Customers, Harper-
Collins, 1991.
[Norman] D. A. Norman, The Invisible Computer: Why Good Products Can Fail, the Personal Computer
is so Complex, and Information Appliances are the Solution, MIT Press, 1998.
[Odlyzko] A. M. Odlyzko, Smart and stupid networks: Why the Internet is like Microsoft, ACM
netWorker, Dec. 1998, pp. 38-46. Available at 􀀀http://www.research.att.com/

amo




[Rogers] E. M. Rogers, Diffusion of Innovations, 3rd ed., The Free Press, 1983. (First edition, 1962.)
[Tenner] E. Tenner, The Microsoft we deserve, New York Times, Op-Ed page, March 8, 1998.
[Wildstrom] S. H. Wildstrom, Technology & You column in Business Week: Office lite: Less would
be more, p. 28 of June 14, 1999 issue, and Give us a simpler “Office,” p. 20 of July 5, 1999
issue, both available at 􀀀http://www.businessweek.com


.