5.Model paper

1. What does POST stand for?
a) Printer Online Standard Test
b) Power On Self Test
c) Power Off Standard Test
d) Preferred Operating System Timing
2. A problem with parity error indicates a problem with:
a) hard drive
b) I/O Controller
c) power supply
d) memory
e) display
3. WAN stands for:
a) Wide Area Network
b) World Area Network
c) Wide Artificial Network
d) World Artificial Network
e) Wide Access Network
4. Hard drives can use the following interfaces (check all that apply):
a. IDE
b. Serial
c. SCSI
d. EDI
e. DB-15
5. What is the function of MSCDEX.EXE?
a) A DOS CD-ROM driver
b) Memory Management Program
c) SCSI driver
d) Loads Windows 3.11 into Upper Memory
e) None of the Above
6. Your system boots up but you don't hear a beep, which part should you check first?
a) RAM
b) System Board
c) CPU
d) Speaker
e) None, that's normal operation
7. What are the two configuration modes of a single IDE to connect harddrive or optical drive?
a) master
b) beta
c) slave
d) secondary
8. ESD is:
a) Electronic Surge Device
b) Ergonomic System Device
c) Electronic System Display (for laptops)
d) Electrostatic Discharge
e) None of the Above
9.Which of the following is both input and output devices?
a) serial
b) video
c) parallel
d) Mouse port
e) Keyboard port
10. There is a lightning storm outside. What is the best way to protect your PC? ( Choose the best option)
a) Turn on your surge protector
b) Backup your hard drive
c) Install a lightning rod
d) Unplug the computer from the AC Outlet and the modem from the phone line
11. EIDE will support a maximum of how many IDE drives?
a) 3
b) 2
c) 4
d) 1
e) None of the above, EIDE only supports IDE drives
12. RS-232 is a standard that is for:
a) RAM checksum
b) serial ports
c) BIOS error checking
d) parallel ports
13. What is the term for two modems establishing communications with each other:
a) Interconnecting
b) Handshaking
c) Connecting
d) Pinging
e) Linking
14. What is EMI?
a) Electro-Magnetic Interference
b) Electric Magnometer Interface
c) Electronic Multimeter Interface
d) Electro-Multiface Interaction
15. On your Computer, the parallel port is a:
a)15 pin male connector
b) 9 pin male connector
c) 9 pin female connector
d) 25 pin female connector
e) 25 pin male connector
16. CD-ROMS are read by:
a) Magentic Servos
b) Laser Diodes
c) LEDs
d) None of the Above
17. On a flat data cable, a red or blue stripe means:
a) it's a SCSI cable
b) ground
c) pin 1
d) None of the Above
18. A hard disk is divided into tracks which are further subdivided into:
a) clusters
b) sectors
c) vectors
d) heads
19. What is the primary performance restraint for mass storage devices :
a) Storage ability
b) Driver acceleration
c) Disk Access Time
d) Route mobility
e) Rate of transfer
20. In ROM BIOS, the acronym BIOS stands for:
a) Basic Intuitive Output Set
b) Basic Input Organizational System
c) Basic Input Output System
d) Basic Industry Operating System
21. The standard VGA display has ____ pixels in its native graphics mode?
a) 640x320
b) 640x480
c) 680x440
d) 1024x786
22. COM1 is typically represented by which of the following?
a) 15 pin port
b) 9 pin male port
c) 9 pin female port
d) 25 pin male port
23. What device prevents power interruptions, resulting in corrupted data?
a) Battery back-up unit
b)Surge protector
c)Multiple SIMMs strips
d)Data guard system
e)Turn off the AC power
24. When you are going to measure an unknown voltage you should always start with the meter on the _______ voltage setting to prevent damage to the mmeter.
a) Highest
b) Lowest
c) 100ma
d) 0 ohms
25. An IRQ allow interface cards to:
a) Interrupt the CPU to request service
b) Pass data to the CPU to be processed
c) Pass data from one card to another
c) Pass data to the computers memory
26. A system has two IDE hard drives that are each divided into primary and extended partitions, which drive letter is assigned to the primary partition of the second drive in a Windows 9x system?
a) C
b) D
c) E
d) F
27. To find out how much memory is available, you could type _____
a) EMM
b) MEM
c) CHKDSK
d) MEMMAKER
28. Resistance is measured in ?
a) Volts
b) Amps
c) Watts
d) Ohms
29. When executed from a bootable hard drive, which command will make a formatted floppy disk bootable?
a) COPY C:\DOS\COMMAND.COM A:\
b) ATTRIB C:\*.SYS A:\
c) XCOPY C:\DOS\*.* A:\
d) SYS C: A:
30. To go into Windows Safe mode, which key is used while the system boots?
a) F8
b) F5
c) F4
d) F1
31. Suppose you had an incurable computer virus and decided to wipe out all the data and partitions on your hard drive and reformat using FDISK utility. What is the order in which you must delete the partitions?
a) Extended, Logical, Primary
b) Primary, Extended, Logical
c) Logical, Extended, Primary
d) Logical, Primary, Extended


32. After searching the current directory where does Command.Com search next ?
a) C:\DOS\UTILITIES
b) Config.sys
c) Autoexec.bat
d) the Path Statement
33. Which DOS command will format a floppy disk and transfer the system files
a) SYS C: A:
b) SYS A:
c) FORMAT A: /S
d) FORMAT A: /T
34. How do you differentiate an ATA/33 cable from an ATA/66 cable?
a) Cable color
b) Cable pin out
c) Twists in the cable
d) Number of wires
35. Which three of the following cable types can be used to network two computers?
a) IDE
b) Serial
c) SCSI
d) Parallel
e) 10base2
36. Which device is used to extend a 10Base2 network beyond its maximum distance?
a) Repeater
b) Router
c) Switch
d) Bridge
37. A customer calls. She has no video signal at all on one of three identical computers. What component should she swap from a working system to eliminate the video card as the cause of her problem?
a) The monitor.
b) The motherboard.
c) The video driver chip.
d) CMOS.
38. A bent pin on a 3-row db-15 male connector plug could cause problems with which device or component?
a) Monitor
b) Mouse
c) Printer
d) External Modem
39. What would a failed processor fan most likely cause? (Pick 2)
a) CPU damage.
b) System lockups.
c) Hard drive failure.
d) Floppy drive failure.
e) CD-ROM drive failure
40. Which of the following is the newest type of printer interface?
a) USB
b) Serial
c) SCSI
d) Parallel
41. Which of the following expose PC’s to viruses? (Pick 2)
a) A floppy disk received from a friend.
b) A downloaded file from the Internet.
c) FDISK/MBR file on the hard drive.
d) DDL file that was loaded with a new machine.
e) CAB file that was loaded with the new machine.
42. What is the advantage of ECC (Error Checking and Correction) memory?
a) Cost savings.
b) Cache error correction.
c) Memory error correction.
d) Universal compatibility.
43. What is the maximum distance of a 10BaseT segment of cable?
a) 100 Meters
b) 185 Meters
c) 250 Meters
d) 800 Meters
44. A customer calls and says his computer will not boot. The memory count is successful, but everything freezes immediately after that. What should you take to the site to fix the problem?
a) CPU
b) RAM
c) Video card
d) Power supply
45. What is the set of rules used to transmit data from one computer to another called?
a) Service
b) Adapter
c) Protocol
d) Network operating system
46. How many bits wide is the AGP bus?
a) 8
b) 16
c) 32
d) 64
47. Your modem will not detect a dial tone. What are the two most likely reasons?
a) Cable is not plugged in.
b) The phone line is defective.
c) The modem is set for tone dial.
d) The Internet service provider is down.
e) The modem is set to disable call waiting.
48. What should be done first when Windows reports bad sectors?
a) Run a normal Scandisk.
b) Sys the drive.
c) Run DriveSpace.
d) Run a Scandisk with the thorough option.
49. A BIOS password has been enabled on a critical computer, and the password has been forgotten. How do you recover? (CHOOSE TWO)
a) Fdisk the primary hard drive.
b) Temporarily remove the CMOS battery.
c) Go into BIOS setup and delete the password.
d) Clear the CMOS by shortening the CMOS jumper.
e) Boot the computer while holding down the key.
50. What is a crossover cable used for on an Ethernet network?
a) Test faulty network interface cards.
b) Connect to network devices without a hub.
c) Strengthen signal between distance devices on the network.
d) Convert 10 Mbps throughput to 100 Mbps
51. What equipment type limits network equipment so that it cannot send and receive at the same time?
a) Half Duplex
b) Single Duplex
c) Muted
d) IEEE
52. What should be checked first when Windows 9x fails to automatically detect new devices?
a) Device Manager plug-and-play settings.
b) Run MSD.EXE.
c) CMOS settings in the BIOS for plug and play.
d) BIOS settings in the CMOS for plug and play
53. What happens to files deleted from the Recycle Bin?
a) Clusters are flushed.
b) The files are moved to C:WindowsTemp.
c) Sectors of hard drive are blanked/erased.
d) Associated entries in the FAT are removed.
54. In the Windows 98 Device Manager, what does a black exclamation point on a yellow field next to a sound card indicate?
a) Sound card is installed but disabled.
b) Sound card is not functioning properly.
c) Sound card is present physically but Windows is not detecting it.
d) Driver for the sound card is installed but the sound card is not present physically.
55. You want to access ISP.COM, which is a secure site, how do you do that?
a) HTTPS://ISP.COM
b) HTTPS:/\ISP.COM
c) HTPS:ISP.COM
56. You want to share a Dial-up internet connection with a Windows 98se computer, what is it called?
a) Internet Connection Sharing
b) IRS
c) Internet Dialup
d) Proxy Internet Sharing
57. What is a static IP address?
a) A computer component that must be grounded before implementation.
b) A network address generated for a single session only.
c) A permanently assigned address.
d) A computer component that was generated by a capacitor
58. Which two of the following will successfully create a new folder in Windows Explorer?
a) Folder, Create, New Folder.
b) File, New, Folder.
c) Edit, Create, New, Folder.
d) Triple Click in Display Window.
e) Right Click in Display Window, New, Folder.
59. What are three ways a bootable floppy disk can be created in Windows 9x?
a) In Windows Explorer, right click on the A: drive, choose Format, Copy System Files Only.
b) Format a:/s from a command prompt.
c) Control Panel, Add/Remove Programs, Startup Disk tab.
d) Format a: from a command prompt.
e) FDISK A: from a command prompt.
60. You are having problems with a particular system and want to replace the current copy of the registry with an older copy. At a DOS prompt which command should you type?
a) SCANREG.EXE /RESTORE
b) SCANREG.EXE /REVISE
c) SCANREG.EXE /REPLACE
d) SCANREG.EXE /REVERSE

4.Model paper

1. Which of the following are associated with ROM? (Choose Three)
(A) DMA
(B) MBR
(C) BIOS
(D) POST
(E) CMOS
2. A customer states that after someone borrowed a computer, a larger than normal black border appeared around the edge of the Windows desktop. What is the first logical question would you ask?
(A) Have you adjusted the contrast?
(B) Has the operating system just been upgraded?
(C) Have you checked to see if the video cable is loose?
(D) Have you checked the video monitor control settings?
3. You just installed a second IDE slave hard drive to the primary controller in your Windows 9x system. You double click my computer and can’t see the second drive. What are the reasons for this? (Choose two)
(A) Your hard drive is not partitioned.
(B) The BIOS has not been updated.
(C) The floppy drive is not connected.
(D) The proper drivers are not loaded.
(E) Device manager needs to be refreshed.
4. On the dot-matrix you only see the bottom half of the characters. What is a possible cause?
(A) Defective print head
(B) Wrong paper thickness
(C) Paper fed incorrectly on tractor
(D) Defective home position sensor
5. Assuming that the primary and secondary IDE controllers are both enabled, what is the maximum number of devices that can be connected?
(A) 3
(B) 4
(C) 5
(D) 6
6. The fan stopped working in the power supply, but the computer is still running. What is the proper repair procedure?
(A) Replace the fan.
(B) Replace the transformer.
(C) Lubricate the fan with oil.
(D) Replace the power supply.
7. What must you do after replacing the CMOS battery?
(A) Set the date and time
(B) Provide Voltage to battery
(C) Processor should be replaced.
8. You would have to enable intl3h support on a SCSI controller card in order to use which device?
(A) Tape device
(B) Floppy Drive
(C) Harddisk
(D) RAM
9. A customer calls and says the computer will not boot. The system brings up the first screen that shows the memory count but it freezes immediately so that the user can’t enter the CMOS setup screen. What should you take to the site to fix the problem?
(A) CPU
(B) RAM
(C) Motherboard
10. What is the motherboard speed setting for a Pentium 200?
(A) 66 MHz
(B) 100 MHZ
(C) 1GHZ
11. The resolution on a new 19” ULTRA VGA monitor was set to 640 x 480 16 colors. You change the resolution to 800x600 High color 16-bit. But the monitor goes blank. What could be the problem?
(A) The refresh rate is too fast for the monitor,
(B) Problem with the Power connector
(C) Problem with the Video Card.
12. The monitor is displaying mostly in green and not in normal colors. Which of the following would cause this? (Choose Two)
(A) The monitor is defective
(B) Pin on the connector is bent
(C) Memory Problem
(D) Problem with SMPS
(E) Graphic Processor is damaged
13. A customer calls and says that her computer won’t boot. She can hear noises and see lights on the box, but nothing comes on the screen. What should you take to the site to fix the problem?
(A) Video Card
(B) Memory
(C) Processor
(D) Power supply
14. What is the default IRQ for COM2?
(A) 3
(B) 5
(C) 6
(D) 15
15. How many pins does a standard IDE connector have?
(A) 40
(B) 20
(C) 60
16. Which kind of devices does SCSI support? (Choose Three)
(A) CD-ROM
(B) Printer
(C) Video Card
(D) Tape Devices
(E) Hard Drives
17. How many pins are on a serial port connector? (Choose two)
(A) 9
(B) 25
(C) 15
(D) 2
18. Which of the devices have similar looking connectors. (Choose Two)?
(A) PS/2 mouse
(B) RJ45
(C) RJ11
(D) ATX keyboard
19. What would cause a keyboard error message? (Choose Two)
(A) Stuck Key
(B) Error in BIOS setting
(C) Mouse Problem.
(D) Keyboard not plugged in
20. Which ports are most often used to connect a digital camera to a computer?(CHOOSE TWO)
(A) USB Port
(B) Parallel Port
(C) Digital Camera Port
(D) RS-232 Port
21. What is the smallest storage access unit on an IDE hard drive?
(A) Sector
(B) Vector
(C) Bisector
22. If a Laser printer pulls multiple paper sheets at one time, what are possible causes? (CHOOSE THREE)
(A) Humidity
(B) Improper media
(C) Worn Separation Pad
(D) Corrupted Printer Driver
23. A customer calls for support with a monitor problem but can’t wait for a service technician. She describes the problem being no monitor signal, no screensaver and no hibernation and she reports that she thinks its the video card. The customer also mentions that she has three identical functioning systems in her office. What could you ask the customer to switch with one of the functioning systems?
(A) The monitor
(B) Processor
(C) Power supply
(D) SMPS
24. Which type of motherboard standard accepts the 5 pin DIN keyboard connector? (CHOOSE TWO)
(A) AT
(B) Advanced Computer
(C) Laptop Computers
(D) ATX
25. When configuring ISA network interface cards without jumpers or plug and play. What is used to set IRQs?
(A) Configuration software
(B) BIOS setting
(C) Screw Drivers
26. Which expansion slot can a SCSI adapter plug into? (CHOOSE THREE)
(A) PCI
(B) PCMCIA
(C) EISA
(D) VL-BUS
27. Which of the following source present a risk factor for virus infection on a PC? (CHOOSE TWO)
(A) A floppy disk received from a friend.
(B) CD-ROM received from a friend
(C) A downloaded file from the internet.
28. You install new local printer. When you print a test page on the printer, the printer prints the printer code and several extra blank printer pages are printed. What are the possible causes? (CHOOSE TWO)
(A) Wrong printer driver
(B) Operating system problem.
(C) Unsecured or loose printer cable
(D) (D) Parallel port problem.
29. What would a failed processor fan most likely cause? (CHOOSE TWO)
(A) CPU damage
(B) Blurred Video
(C) System lockups
(D) Heat
30. You get an error during POST on a PC. What could this mean? (Choose two)
(A) There is a hardware failure.
(B) BIOS needs to be reset.
(C) Windows ME problem
(D) Hard disk problem.
31. What must you do to attach a new IDE hard drive? (CHOOSE THREE)
(A) Set the master/slave jumper.
(B) Ensure proper cable orientation.
(C) Install drive bay and secure it properly
(D) Operating system compatibility
32. On a diskette drive data cable, what is the drive letter assigned to the drive after the twist?
(A) A
(B) C
(C) D
33. A user uninstalled an application in the Windows 98 and it still appears in a starts menu. How do you remove it? (Choose two)
A. Shut down and reboot the PC.
B. Delete the item in the device manager.
C. Right click the menu item on the start menu and select delete.
D. Right click the desktop and choose display properties, click start menu.
E. Right click the taskbar, choose properties and click remove under customize start menu.
34. Which file gets executed in Windows 95 when a user chooses shut down and restarts in MS DOS mode?
A. CMD.COM.
B. CONFIG.SYS.
C. DOSTART.BAT.
D. AUTOEXEC.BAT.
35. In Windows 9x the system configuration editor is used to view and edit which of the following files? (Choose three)
A. WIN.INI
B. BOOT.INI
C. SYSTEM.INI
D. MS-DOS.SYS
E. CONFIG.SYS
36. Windows 9x safe mode uses with generic video driver?
(A) 1VGA.
(B) DNOAL.
(C) SVGA.
(D) MCGA.
37. What is the 32-bit command line interpreter in Windows 2000?
(A) CMD.EXE
(B) CMD.COM
(C ) COMMAND.EXE
(D) COMMAND.COM

38. What does virtual memory do?
A. Uses hard disk space for extra memory.
B. Uses shared parallel processor memory.
C. Borrows memory from other systems on the network.
D. Uses video and NIC address space and shares available memory with other systems on the network.
39. A client calls for service on a 9x system. A video card and drivers were installed and now windows will not start. What should be done to resolve the problem?
A. Replace monitor cabling.
B. Reinstall the monitor bonus software.
C. Delete video divers from the system directory.
D. Start the safe mode and change the video standard VGA.
40. The system you are working on hangs after starting windows message appears. You suspect that something in either config.sys or autoexec.bat is causing the problem. Which key can you hold down after seeing this starting windows message to have windows ignore those two files at start up?
A.
B.
C.
D.
41. You will receive a HIMEM.SYS not loaded error message if the HIMEM command is?
A. Missing or corrupt.
B. Not entered in WIN.INI
C. Not entered in BOOT.INI
D. Not entered in AUTOEXEC.BAT
42. What is the difference between xcopy and xcopy/s in Windows 9x?
(A) Xcopy only copied datafiles
(B) Xcopy /s only copies system files
(C ) Xcopy only copies application files.
(D) Xcopy /s copies files and subdirectories
43. Which backup method is generally the quickest and queries the least amount of backup storage space?
A. Daily.
B. Normal.
C. Differential.
D. Incremental.
44. A customer tries to log in to an Internet service provider and repeatedly prompted to enter their username and password. Which of the following are the possible causes? (Choose two)
A. Net BEUI is not installed.
B. IPX/SPX is not installed.
C. The modem is not functioning.
D. There customer account is no longer active.
E. They are using an incorrect username and password combination.
45. What operating systems transition would be the easiest to implement?
(A) Windows 95 to Windows 98.
(B) Windows NT to Windows 98.
(C ) Windows 3.1 to Windows NT.
(D) Windows 2000 to Windows 98.
46. Your customer can only connect to 28.8Kbps even with a 56Kbps modem. The ISP has all v.90/x2 modems. What should you suggest?
A. Disable v.90 in the modem properties.
B. Check the internet for the latest v.90 updates for the modem.
C. Replace the existing modem with an x2 modem v.90 modem only connect at 28KBPS.
D. Optimize the dial up setting because modem speeds faster than 28.8KBPS can only be achieved under the most ideal conditions.

47. Which of the following are ways to set the system time? (Choose three)
A. Command prompt, time.
B. Device manager, select clock.
C. Control panel, select date/time.
D. Task bar properties, show clock.
E. Double click on the clock in the system tray.
48. A user is connected to Internet through an ISDN connection. He visits three different sites. Suddenly a message is given indicating that the site is unavailable. What might be the problem?
A. The host server is down.
B. The local IP has changed.
C. The host protocol is incorrect.
D. The net BEUI time exceeded.
49. What causes a disk defragmenter to take an excess amount of time to complete?
A. Hard disk access modifies drive content.
B. User does not have sufficient drive access.
C. User does not require enough drive space.
D. Hard disc errors exceed available drive space.
50.Which command allows viewing or editing of common configuration files?
(A) SYSEDIT.
(B) REGEDIT.
(C) CFGEDIT
(D) AUTOEDIT.
51. Which conversion does the Windows98 drive converter perform?
(A) FAT16 partition into NTFS partition.
(B) FAT32 partition into a FAT16 partition.
(C ) Fat16 partition into a FAT32 partition and a FAT32 partition into a FAT16 partition.
(D) FAT16 partition into a FAT32 partition but not a FAT32 partition into a FAT16 partition.
52. During boot up which function key allows you to boot directly to safe mode in Windows 9x?
A.
B.
C.
D.
53. Which is one way to create a short cut on desktop in Windows 9x?
A. Right click on a desktop, new, shortcut, browser for a target application.
B. Windows explorer, tools, create shortcut, browse for a target applications.
C. Start, programmes, accessories, create short cut, browse for target application.
D. Start, settings, control panel, add/remove programmes, browser for target application.
54. Which of the following operating systems come with Internet connection sharing ICS? (Choose two)
A. Windows 95.
B. Windows 95osr2.
C. Windows98.
D. Windows 98 SE.
E. Windows 2000.
F. Windows NT 4.0
55. Where can users of Windows 2000 system be prevented from installing unsigned device driver?
A. Local users and groups, drivers.
B. Hard ware profiles, device driver.
C. Device manager, computer name.
D. System properties, hardware, signing.
56. Scandisc checks and fixes (Choose two)
A. Tape drives.
B. Hard drives.
C. Floppy drives.
D. CD Rom drives.
E. DVD Rom drives.
57. Which of the following are required to make a Windows NT 4.0 boot diskette? (Choose three)
A. NTLDR
B. BOOT.INI
C. MS-DOS.SYS.
D. NTDETECT.COM.
E. OSLOADER.EXE.
58. What must an IDE hard drive have in order for a PC to boot?
A. Active partition.
B. Passive partition.
C. Dynamic partition.
D. Extended partition.
59. A user states that after opening an e-mail, attachment files were either missing or caused an error when opening. What would cause this cause this problem?
A. A possible virus.
B. An incorrect setting in config.sys.
C. Autoexec.bat loading improperly.
D. An incorrectly installed e-mail program.
60. What is the name for a single user dial mail server account type?
A. POP.
B. FTP.
C. FTTP.
D. HTTPS.

3.Model paper

1. A COM port is a _______ port.
a. parallel
b. serial
c. static
d. multi
2. A single speed (1X) CD-ROM drive transfers data at:
a. 1 MB per second
b. 150 KBs per second
c. 20 million bits per second
d. 186,282 bits per second
3. IDE cables have how many pins?
a. 25
b. 50
c. 100
d. 40
4. What is the maximum number of IDE drives that EIDE will support?
a. 15
b. 3
c. 4
d. 2
5. The output voltages from a PC power supply are:
a. +20, +110, -20, -110
b. +5, +12, -5, -12
c. +110, -110, +25, -25
d. +10, -10, +20, -20
6. On most floppy cables, the order for the connectors is:
a. adapter, drive A, drive B
b. adapter, tape drive connector, drive A
c. adapter, drive B, drive A
d. adapter, drive A or B, drive A or B
7. ISA is a ___ bit technology.
a. 8/16
b. 16/32
c. 4/8
d. 12/24
8. What DOS command shows which TSRs are loaded?
a. TSR-SHOW
b. DOSVIEW
c. LOADVIEW
d. MEM /c
9. Memory that is paged out to the hard drive is known as:
a. extended memory
b. virtual memory
c. expanded memory
d. conventional memory
10. You have a single hard drive that has an extended partition containing the two logical drives "D" and "E". You add a second hard drive. Which is correct?
a. second drive becomes "D", logical drives become "E" and "F"
b. second drive becomes "F", logical drives are unchanged
c. second drive becomes "D", logical "D" is deleted
d. second drive becomes "E", logical "E" is deleted
11. The standard VGA display has ____ pixels in its native graphics mode?
a. 640x320
b. 640x480
c. 680x440
d. 1024x786

12. To find out how much memory is available, you could type _____
a. EMM
b. MEM
c. CHKDSK
d. MEMMAKER
13. When executed from a bootable hard drive, which command will make a formatted floppy disk bootable?
a. COPY C:\DOS\COMMAND.COM A:\
b. ATTRIB C:\*.SYS A:\
c. XCOPY C:\DOS\*.* A:\
d. SYS C: A:
14. Suppose you had an incurable computer virus and decided to wipe out all the data and partitions on your hard drive and reformat using FDISK utility. What is the order in which you must delete the partitions?
a. Extended, Logical, Primary
b. Primary, Extended, Logical
c. Logical, Extended, Primary
d. Logical, Primary, Extended
15. What happens to files deleted from the Recycle Bin?
a. Clusters are flushed.
b. The files are moved to C:\Windows\Temp.
c. Sectors of hard drive are blanked/erased.
d. Associated entries in the FAT are removed.
16. You want to access ISP.COM, which is a secure site, how do you do that?
a. HTTPS://ISP.COM
b. HTTPS:/\ISP.COM
c. HTPS:ISP.COM
d. HTTPS:\\ISP.COM
17. You are having problems with a particular system and want to replace the current copy of the registry with an older copy. At a DOS prompt which command should you type?
a. SCANREG.EXE /RESTORE
b. SCANREG.EXE /REVISE
c. SCANREG.EXE /REPLACE
d. SCANREG.EXE /REVERSE
18. What is the 32-bit command line interpreter in Windows 2000?
a. CMD.EXE
b. CMD.COM
c. COMMAND.EXE
d. COMMAND.COM
19. Which command allows viewing or editing of common configuration files?
a. SYSEDIT
b. REGEDIT
c. CONFIG
d. AUTOEDIT
20. Which of the following is an MS-DOS System Program?
a. Autoexec.bat
b. Config.sys
c. Format.com
d. Ansi.sys
21. Which of the following are invalid file names?
a. FILENAME.TXT
b. COMMAND.COM
c. FILENAME.123
d. None of the above
22. A customer calls and says that she can send e-mails without any problem but can't receive any e-mail. What should you check?
a. Modem settings.
b. Account password.
c. SMTP server settings.
d. POP3 server settings
23. What is the small plastic connector called that is on the end of a network cable?
a. RJ-11
b. RJ-25
c. RJ-45
d. RJ-52
24. Which Windows program automatically saves files in ASCII format?
a. Microsoft Word
b. WordPerfect
c. Notepad
d. Write
25. A small high-speed memory that is used to increase the speed of processing by making current data available to the CPU at a rapid rate.
a. Cache memory
b. RAM
c. ROM
d. Virtual memory
26. You need a new cable that you can use with your modem. Which type of connector does modems uses to plug into the phone outlet?
a. USB
b. RJ-11
c. RJ-45
d. Serial
27. Which port has the fastest data transfer rate?
a. Serial
b. Parallel
c. USB
d. Ethernet
28. What is SMPS used for in a PC?
a. For power
b. For DC power
c. For AC power
d. For both AC and DC power
29. To remove the hidden, system, and read only attributes from the msdos.sys file, which command would be used?
a. attrib msdos.sys –h –s –r
b. unattrib msdos.sys h s r
c. attrib msdos.sys +h +s +r
d. remove attrib h s r msdos.sys
30. When does Windows XP update the Last Known Good Configuration?
a. After ntoskrnl.exe loads
b. When login screen appears
c. Once you successfully login to normal mode
d. During log off
31. A customer tries to install a USB printer on his Windows 95 computer, but cannot get the computer to recognize the printer, the error is "Unknown device" in Device Manager. What is the most likely problem?
a. Wrong driver is being installed
b. IRQ conflict between COM an USB port
c. USB not supported in Win95.
d. DMA conflict in Device Manager.
32. What is the correct order for preparing a hard disk for Windows 98?
a. Reboot, format, FDISK.
b. FDISK, format, reboot.
c. Format, FDISK, reboot.
d. FDISK, reboot, format
33. When certain classes of new device drivers are installed, Windows XP Professional will maintain a copy of the previously installed driver, which can be reinstalled if problems occur. This feature is called:
a. Device Driver Rollback
b. Device Manager
c. Add New Hardware
d. System Driver Restore
34. Device manager can do all of the following except...
a. Update drivers
b. Change peripheral I/O settings
c. Check for system file errors
d. Identify installed ports
35. When discussing CD writing, what is a Buffer Underrun?
a. When the CD burner drive skips
b. When the system runs out of buffer memory
c. When the CD burner drive’s buffer runs out of data
d. When the system locks up
36. After installing a program in Windows 98, your computer runs abnormally. A closer look at the software package reveals that the program has the Windows 95 logo on it, but not the Windows 98. Most likely, the program has overwritten a core Windows 98 file with an older, incompatible file. What Windows 98 utility will allow you to find and replace the corrupt file with the original Windows 98 file?
a. System Configuration Editor
b. Dr. Watson
c. Version Conflict Manager
d. System File Checker
37. Which of the following Windows9x components contains a structure with key entries?
a. Device Manager
b. Registry
c. Control Panel
d. Windows Explorer
38. Where is the DIR command located?
a. C:/WINDOWS/SYSTEM
b. COMMAND.COM
c. C:/WINDOWS/COMMAND
d. C:/WINDOWS
39. What command is used to convert FAT and FAT32 disk volumes to NTFS?
a. convert.exe
b. syscon
c. dcpromo.exe
d. fat2ntfs.exe
40. Windows XP provides significant enhancements for wireless networking. High–speed wireless networks based on the Wi–Fi _____ standard are being installed in businesses, on campuses, and in public places, such as airports and coffee shops.
a. IEEE 1394
b. 802.11b
c. NTFS
d. .NET

2.Model paper

1. Which of the following is an MS-DOS System Program?
a. Autoexec.bat
b. Config.sys
c. Format.com
d. Ansi.sys

2. Which of the following are invalid file names?
a. FILENAME.EXT
b. COMMAND.COM
c. FIXDISK.EXE
d. None of the above

3. Where can you disable devices in Windows 98?
a. Device Manager
b. My Computer
c. System Tools
d. Control Panel

4. In newer computers, the slot that video cards typically plug into is called:
a. AGP
b. USB
c. ISA
d. VESA

5. A customer calls and says that she can send e-mails without any problem but can't receive any e-mail. What should you check?
a. Modem settings.
b. Account password.
c. SMTP server settings.
d. POP3 server settings

6. What is a CD-ROM disc into which data can be rewritten multiple number of times called as?
a. CD-ROM
b. CD-R
c. CD-RAM
d. CD-RW

7. Which tool can be used to edit the Windows OS Registry?
a. SYSEDIT
b. EDIT
c. REGEDIT
d. EDITREG

8. Clock speeds are measured in ____________________.
a. ohms
b. volts
c. megahertz
d. milliseconds

9. The acronym "POST" refers to what?
a. Power-On Self Test
b. Power-On Start Test
c. Preliminary Operating System Test
d. Proprietary Operating System Test




10. What is the small plastic connector called that is on the end of a network cable?
a. RJ-11
b. RJ-25
c. RJ-45
d. RJ-52

11. CD-ROMs typically hold ______ of data.
a. 650 GB
b. 500 MB
c. 650 MB
d. 1000 MB

12. A COM port is a _______ port.
a. Parallel
b. Serial
c. common
d. Multi

13. How many bits in a byte?
a. 16
b. 8
c. 255
d. 10

14. What command is used to partition a hard drive?
a. Scandisk
b. Fdisk
c. Format
d. Defrag

15. You have several applications running, and the one you are currently working on freezes up. What do you do?
a. Turn off PC, then back on again
b. CTRL-ALT-DELETE twice, control panel, programs, select, end
c. Click "ignore" and work on the other apps
d. CTRL-ALT-DELETE once, select the offending program, click "End Task"

16. You are having problems with your PC, and you want to start it in "Safe Mode", so that just the minimum configuration needed to run Windows 98 loads. How do you do this?
a. F8, select "Safe Mode"
b. Press ALT-S as soon as Windows starts
c. Type Win98 /s at a DOS prompt
d. F4

17. If you suspect that the hard disk has some corruption of files on it, what is the best thing to do first to try to correct the problem?
a. Run the FDISK utility
b. Format the hard disk
c. Perform a low level format on the drive
d. Run the scandisk utility




18. The system BIOS and ROM chips are called:
a. Software
b. Hardware
c. Firmware
d. Bootware

19. The definition of a WAN or Wide Area Network is:
a. Network consisting of multiple server computers that have specific functions
b. Communication system within one office
c. Multiple workgroups connected in the same building
d. Network that utilizes repeaters to enhance the signal over great distances
e. Communications network that connects multiple geographic sites together

20. What protocol is used between E-Mail servers?
a. HTTP
b. POP3
c. TCP/IP
d. WWW

21. BIOS stand for:
a. Basic Internal Operating System
b. Basic Independent Output System
c. Basic Input Ouput System
d. Basic Internal Output System

22. USB Stands for:
a. Universal System Board
b. Universal Standard Bus
c. Universal System Bus
d. Universal Synchronous Bus

23. Which of the following is not a Input/Output port:
a. USB
b. COM
c. LPT
d. AGP

24. Which of the following is a Network Operating System:
a. Windows 98
b. Windows ME
c. Windows 2000
d. Windows 95

25. Which Windows program automatically saves files in ASCII format?
a. Microsoft Word
b. WordPerfect
c. Notepad
d. Write

1.Model paper

1. What is the extension of a file created in Windows Notepad?
a. .doc
b. .text
c. .txt
d. .html

2. What should you type at the MS-DOS command prompt to return back to Windows?
a. Quit
b. Return
c. Terminate
d. Exit

3. What is the key combination to quit a program that is not responding?
a. Alt + Del
b. Ctrl + Alt + Del
c. Ctrl + Del
d. Shift + Alt + Del

4. Which of the following statements are true if you open an existing file, make changes to it and save it with a new name?
a. The original file will be deleted
b. The original file remains unchanged
c. The changes will be saved in the original file
d. The original file is sent to the Recycle Bin

5. What does the term CPU stand for?
a. Cache processor under utilised
b. Cost processor utilisation
c. Central processing unit
d. Central power unit

6. A small high-speed memory that is used to increase the speed of processing by making current data available to the CPU at a rapid rate.
a. Cache memory
b. RAM
c. ROM
d. Virtual memory

7. What is the maximum capacity of data that a 3.5 Inch floppy diskette can store?
a. 1.44 KB
b. 1.22 GB
c. 650 MB
b. 1.44 MB

8. What computer hardware is essential for connecting two computers in a Local Area Network?
a. Modem
b. Ethernet card
c. VGA Card
d. Internet connection

9. What is the name of the language that is recognized by all Internet browsers, and in which all websites are developed?
a. FTP
b. HTTP
c. HTML
d. HTTPS
10. The temporary memory of the computer is stored in ________.
a. ROM
b. REM
c. RAM
d. BIOS

11. Which of the following are extensions of graphics files?
a. .BMP
b. .TXT
c. .DOC
d. .JPE

12. Which Protocol (communication standard) does the world wide web use?
a. www
b. ftp
c. ipx
d. http

13. The computer hard disk is a device that stores permanent memory in the computer and uses __________ storage technique.
a. Virtual
b. Optical
c. Magnetic
d. Semiconductor

14. What is the name of the inbuilt feature in Windows that allows you to browse through your files and Folders?
a. Internet Explorer
b. Windows Explorer
c. Windows Navigator
d. Windows Mapper

15. Which of the following is the newest type of printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel

6. What should be done first when Windows reports bad sectors?
a. Run Defrag
b. Run FDISK
c. Run DriveSpace
d. Run Scandisk

17. An Internet file has been saved by a browser, what would be the extension of such a file?
a. FTP
b. URL
c. HTML
d. DOC







18. You need a new cable that you can use with your modem. Which type of connector does modems uses to plug into the phone outlet?
a. USB
b. RJ-11
c. RJ-45
d. Serial

19. Which of the following is an MS-DOS System Program?
a. Autoexec.bat
b. Config.sys
c. Format.com
d. Ansi.sys

20. What tool will allow a customer to detect a dial tone while you are troubleshooting over the phone with them?
a. Dial up networking
b. Phone handset
c. Hyperconnect
d. Hyperterminal

21. Which port has the fastest data transfer rate?
a. Serial
b. Parallel
c. Ethernet
d. USB

22. What does DLL stand for in MS Windows?
a. Dynamic Link Library
b. Disk Link latency
c. Dynamic Library Linking
d. None of the above

23. Hyper threading technology is featured with:
a. Intel P4 processors
b. Athlon XP processors
c. Windows XP
d. None of the above

24. What is SMPS used for in a PC?
a. For power
b. For DC power
c. For AC power
d. For both AC and DC

25. When you power on a computer what is the first diagnostic routine that runs?
a. Power on self test
b. Diagnostics
c. Power supply self test
d. Power good signal from the microprocessor timer chip.